Terms and conditions

1. Who we are

This website is run by:

• Howzat Seat
• Howick, KwaZulu-Natal, South Africa
• Email info@howzatseat.co.za
• Phone +27 71 603 6406

We are based in South Africa and this website is governed by South African law. We sell to customers with a delivery address in South Africa.

2. Products and prices

Howzat Seats are handmade in Howick. Each product page describes the seat, the pack size and the colours available. Colours can look slightly different on screen.

All prices are in South African Rand (ZAR) and include VAT where VAT applies. Delivery is charged separately and shown in your cart before you pay. We may change prices at any time, but the price you see when you place an order is the price you pay.

If we list a wrong price by obvious mistake, we will contact you before we send the order. You can then pay the right price or cancel for a full refund.

3. Placing an order

Your order is an offer to buy. We accept it once your payment is confirmed and we send you an order confirmation email. If a seat is out of stock we make it to order and tell you how long it will take. If we cannot fill your order, we refund you in full.

4. Payment

Online payments are processed by PayFast, a registered South African payment gateway. You can pay by credit or debit card, instant EFT and the other methods PayFast offers. Approved trade and school accounts may also pay by EFT against an invoice.

Payments are made on PayFast's secure pages. PayFast uses encryption and is PCI DSS compliant. We never see or store your full card details.

We start preparing your order once payment has cleared.

5. Coupon codes and trade pricing

• A coupon code only works under the conditions set for it, such as dates, minimum order or who it was issued to.
• Only one code can be used per order. Codes cannot be swapped for cash.
• A code does not add to trade or school pricing. You get whichever saves you more.
• We may withdraw a code that is being misused.
• Trade, school and corporate branding prices are agreed separately and are subject to the terms of that account.

6. Delivery

We deliver anywhere in South Africa by courier. Costs, times and what happens if a parcel goes missing are set out in our delivery policy.

7. Cancellations, returns and refunds

You can cancel an order for a full refund before it is dispatched. After delivery you can return seats under our returns, refunds and cancellations policy. Nothing in these terms takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

8. Warranty

Every Howzat Seat carries a limited 10 year manufacturer's warranty for normal use. See the warranty page for what is covered and how to claim.

9. Our responsibility

Use the seat as intended and within its 180kg load rating. As far as the law allows, we are not responsible for indirect loss or damage from using the seat. This does not limit any liability that cannot be limited under South African law.

10. Using this website

The words, photos and designs on this website belong to Howzat Seat and may not be copied for commercial use without permission. We try to keep the site accurate and available but cannot promise it will always be free of errors or interruptions.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

12. Complaints and contact

If something is not right, email info@howzatseat.co.za or call +27 71 603 6406. We reply within two working days. If we cannot sort it out together, you may contact the National Consumer Commission or the Consumer Goods and Services Ombud.